Return and Refund Policy for HighTimeExtracts

Returns and Refunds

At High Time Extract we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item within 14 days of delivery for a full refund.

To be eligible for a return, your item must be:
– Returned within 14 days of the delivery date
– In the original, unopened packaging
– Unused and in the same condition as it was delivered

Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method used for the purchase.

Please note that shipping charges are non-refundable. We recommend using a trackable shipping method for returns, as we cannot be responsible for lost or damaged packages.

Bulk and Wholesale Orders

For bulk and wholesale orders, returns and refunds are subject to additional terms and conditions. Please contact our sales team for details on the return policy for your order.

If you have any questions or need assistance with a return, please don’t hesitate to reach out to our customer service team at info@hightimeextracts.com. We’re here to help ensure you have a positive experience.

Here are some additional details that could be included in the Return and Refund Policy for High Time Extracts:

Exceptions to the Return Policy

Some items may not be eligible for return, such as:
– Any products that have been opened, used, or tampered with
– Custom or personalized orders
– Promotional items or bundles
– Items purchased more than 14 days ago

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 3 days of delivery. We will work with you to resolve the issue, which may include a replacement, refund, or credit.

Refund Process

Once your return is received and inspected, we will process your refund. Refunds are typically issued via the original payment method within 5-10 business days. You will receive an email notification when your refund has been processed.

Exchange Policy

If you would like to exchange an item for a different product, please contact our customer service team. Exchanges are subject to product availability and may require an additional payment if the new item is of higher value.

Restocking Fees

For certain product categories, a restocking fee of up to 20% may be charged on returned items. This will be clearly communicated at the time of the return request.

I hope these additional details help strengthen the return and refund policy for High Time Extracts. Let me know if you need any clarification or have additional requirements to include.